Refund and Returns Policy

Refund and Returns Policy

Effective Date: 1st July 2024

At Quantum Prime FZCO, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund and Returns Policy outlines the conditions and procedures for refunds and returns.

1. Refunds

We offer refunds under the following conditions:
1.1. Eligibility for Refund:

• You may request a refund within 14 days of purchase.

• The product must be unused, in its original packaging, and in the same condition as received.

• Services may qualify for refunds only if the service has not yet been initiated or completed.

1.2. Non-Refundable Items:

• Gift cards.

• Downloadable digital products.

• Customized or personalized items (unless defective).

1.3. How to Request a Refund:

• Email us at [email protected] with your order details (order number, proof of purchase).

• Once your request is reviewed, we will notify you of the refund approval or rejection.

1.4. Refund Method:

• Refunds will be issued to the original payment method within 7-14 business days.

2. Returns

2.1. Eligibility for Returns:

• Returns must be requested within 7 days of receiving the product.

• The product must be in its original condition and packaging.

2.2. Return Process:

• Contact us at [email protected] to initiate a return.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

2.3. Inspection and Approval:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receipt with proof of damage or defect.

4. Late or Missing Refunds

• If you haven’t received a refund within the stated timeframe, first check your bank account.

• Contact your bank or credit card company as processing times vary.

• If the issue persists, contact us at [email protected].

5. Cancellation Policy

Orders can be canceled within [Insert Number] hours of purchase if not already shipped or processed. Contact us at [email protected] with your order details for cancellations.

6. Exceptions

We reserve the right to refuse refunds or returns for items that:

• Do not meet the eligibility criteria.

• Show signs of misuse, damage, or wear and tear.

Contact Us
If you have any questions about this policy, please contact us at:
Quantum Prime FZCO
Dubai Digital Park,
Dubai Silicon Oasis,
United Arab Emirates
Email: con [email protected]